Home News New appointments helping customer experience for CDW Systems

New appointments helping customer experience for CDW Systems

CDW Systems has continued to improve service to customers by strengthening its office-based team at the company’s headquarters in Gloucester.

The specialist aluminium fabricator’s two most recent appointments include Natalie O’Grady and Shiloh Thomas. Natalie is the company’s purchaser, while Shiloh is a trainee estimator/processor within the sales team.

Another recent recruit is Thomas Dwight, who works as an estimator/processor in the sales team and previously worked for CDW Systems before rejoining. All three have helped to increase support and service and further establish strong customer relationships.

Jeremy Phillips, Group Chairman of CDW Systems, said: “Natalie and Shiloh work well together and all three appointments have had a huge impact on customer service and have helped us ensure our clients receive the highest level of support and assistance.

“Natalie has helped centralise procurement and it means we’ve now got a dedicated person to look at everything that’s coming in so we can deliver exceptional service on that side of things.”

CDW Systems recently extended its office hours for customers, with the office now opening at 7.30am instead of 8am.

Established in 1992, CDW Systems aluminium products include windows, bi-folds, sliding patio doors, commercial entrance doors and curtain walling.


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